What information does RemarkLocal collect & store?
When expressing an interest in obtaining additional information about the Services or registering to use the Services, RemarkLocal requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, RemarkLocal also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).
Data, Diagnostic & Login Information
Using RemarkLocal’s Services, you will be able to create, upload, store and share information such as company description, email ID, logo, photos, custom emails, user email IDs etc. (this is collectively referred to below as “Data”). This information will be stored and maintained on RemarkLocal’s web site. If you run into technical errors in the course of using the Services, RemarkLocal may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e. not on a server) in order to streamline the login process (“Login Information”).
As you navigate RemarkLocal’s web site and use our Services, RemarkLocal may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on RemarkLocal’s web site (such as the web pages viewed and the links clicked). Collectively, this information is referred to as “Analytics Information.”
RemarkLocal does not collect any information regarding your real-time geo-location while using the Services. However, it may do so at some point in the future. We will request your permission before collecting such information.
What does RemarkLocal do with the information it collects?
RemarkLocal uses the information it collects in the following ways:
Personal Contact Information: We use this information primarily to administer the Services to you and to provide you with updates and product announcements. Per the Terms and Conditions, we may use some of your information for marketing purposes, as explained below.
Data, Diagnostic Information and Login Information: We use this information solely for the purpose of administering and improving our Services to you.
Analytics Information RemarkLocal may use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services’ technical administration, to increase the Services’ functionality and user-friendliness, and to verify users have the authorization needed for the Services to process their requests.
Sharing & Disclosure of Private Information
Third Party Applications and Your Use
RemarkLocal provides users with the ability to link to their Data on third party solutions such as Facebook, Twitter, Google Plus, and LinkedIn. Such linking is at the complete discretion of users. Because of this, RemarkLocal cannot be held responsible or liable for the linking of user’s Data to such third party solutions, nor for how such third party solutions use such links.
Marketing and Publicity
Per our Terms and Conditions, you agree to permit RemarkLocal to identify you as a customer and to use your name and/or logo in RemarkLocal’s website and marketing materials.
Sale of Personal Information
RemarkLocal does not sell, rent, or trade your private information to any third parties in any way.
Service Providers and Business Partners
RemarkLocal may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy and Security Policy.
Compliance with Laws and Law Enforcement Requests and Protection of RemarkLocal’s Rights
We may disclose to parties outside RemarkLocal your Data and the information that we have about you when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of RemarkLocal or its users; or (d) to protect RemarkLocal’s property rights.
Non-Private or Non-Personal Information
We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in our discretion.
Changing or Removing Your Information
You may change or delete your Personal Contact Information and Billing Information at any time. You may do this from your accounts page.
We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account (will be done by RemarkLocal customer care team). If you delete your account, your Data will no longer be stored in our servers. While we try to delete your Data from our servers as quickly as possible, please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and that some of your Data may continue to exist for a period in backup copies.